Well, since my pictures won't post of "the boys" mainly, Cody the dog and Checkers the cat, for some unknown reason...I will tell the tale of my recent KMART experience. Now, I do not like KMART and have had several unpleasant experiences there with rude staff and stupid happenings, but this shows how fighting back can help.
August 4th, 2006, I took one of my clients to KMART. She is quiet and shy and also fun to be around. She saw it advertised that notebooks were on sale for .39 there. So we go to KMART and she picks out 4 notebooks. We get to the checkout and they ring up at $1.59. I tell the cashier myself that they are supposed to be .39. The girl leaves us, goes back to check, then on her way back, walks right past us to the customer service desk, I am sure to ask what she should charge. The notebooks my client picked out were stocked in the wrong place. I asked the cashier, "Did you see they were stocked wrong?" She says "Yes." But still charged the $1.59 and my client still wanted them. I was so angry with the whole scene that I wrote an email to the KMART Corporation explaining this situation and how wrong it was to charge someone for their employees mistake. They, in turn, forwarded the email to the manager of the store. I soon received an email back stating that I was right and my client should not have been charged for their mistake in stocking and we could arrange to come in and get the notebooks for .39. So, I feel pretty good and vindicated. Mostly, for my client, because most often, they have no one to advocate for them. I would fight long and hard for my clients, any clients I've ever worked with, as they have enough things against them just to survive in this world and if I can help to stop someone taking advantage of them, I will...it is part of what I do. So, I guess I have to give credit to the store manager for stepping up to the plate and righting this wrong. She called me yesterday and said she would inform everyone that was working that we were coming in. Just let them try to mess with me! HAHA!
Don't get me started on THE DIXIE CHICKS canceling their concert! GRRRRRR
2 comments:
I heard the DC's were cancelling because nobody was coming, is that true? If so, very sad.
Indeed yes, that store manager stepped up to the plate, but would she have had she not heard from upper managment??
You go, Zena!!!
I don't know if that's the reason or not. The official reason is they want to do more promotion things. I got my money back but I'd have rather seen the damn show.
Oh no the manager probably would not have. Maybe if I'd gone and complained there at the store...who knows.
haha ZENA!
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